We want you to be completely satisfied with your purchase. We are please to offer a 21 day satisfaction guarantee. Items may be returned to us for exchange or refund within 21 days of receipt. Returned items must be received unworn, with all appropriate tags and in a saleable condition. Please note that sale or discounted items must be returned within 7 days of receipt.
You do not need to contact us prior to returning goods to us providing they are within the terms of our return policy.
Please remember that goods should be packaged appropriately to ensure they are not damaged in transit. The responsibility and liability of the goods remains with you until we are in receipt of the goods. Goods are returned to us at your cost, unless faulty, and we recommend you obtain a Certificate of Posting in case of loss, available free from any UK Post Office. Royal Mail offer a variety of competitively priced options for returning items to us. For lower value items 1st or 2nd class post includes compensation up to £46, providing a Certificate of Posting is obtained. For higher value items the Post Office can provide further advice on services which maybe suitable for you. You may wish to use a tracked and insured service in case of damage or loss, although this is not compulsory. We will process your return as soon as possible once it is received by our returns department. Exchange orders will be processed using the same delivery service as the original order unless we are specifically advised otherwise. Relevant delivery charges will be charged on the new order.
You may prefer to return items for refund and place a new order, or return items with instructions for exchange.
Only goods that have been purchased from www.kineticedge.co.uk can be returned to us. If you purchased goods from another retailer then they cannot be returned to us.
Please return goods to us using the returns form enclosed in your parcel. If you have misplaced the returns form then please click here to download a replacement copy. Please remember to complete your name, address, order number and full details of the items being returned. This can only be used to return items purchased from us.
12 York Street